Phillip Hamlett, PMP

phil.hamlett@webovations.net
 
CAREER  OBJECTIVE:   Growth-oriented position  with a dynamic organization that leverages leading-edge information technology as a strategic tool to gain competitive advantage.
 
EDUCATION:  
B.S. Management Science   Master of Administration
Concentration: Decision Support Systems Concentration: Personnel Management
May, 1989 May, 1993
Virginia Polytechnic Institute & State University  Lynchburg College
Blacksburg, Va Lynchburg, Va.
 
EXPERIENCE SYNOPSIS:
  • Certified Project Management Professional (PMP)
  • Nine years of information technology project management experience
  • Certified Green Belt  in GE's Six Sigma methodology and  have passed the GE Black Belt competency exam.
  • Five years as a developer of Computer Telephony Integration (CTI) and Interactive Voice Response applications.
  • Eight years as a SQL Server 6.5/7.0, Oracle 7.3 and VAX RDB Database Administrator
  • Nine years as adjunct information technology professor for local community college with over 500 hours of classroom instruction time.
  • Seven years as publisher/administrator of personal web site (http://www.webovations.net)
  • Seven years in a Novell/Ethernet environment programming  COBOL, and X-Base applications.
  • Two years in a Novell/Token Ring environment programming C++ applications.
  • Six years in VAX/VMS environment programming COBOL and RDB/SQL applications.
  • One year in MVS environment programming COBOL II batch applications to run with an IDMS network-style database.
  • Four years as source code administrator, serving numerous development initiatives.
EXPERIENCE IN-DEPTH

Genworth Financial (formerly General Electric Financial) - Lynchburg, Va. - Dec. 1995 - Present

Six Sigma Black Belt /Long Term Care Project Manager (3/03 - Present)

  • Technical project leader of 45-seat call center transition from external vendor to Centers of Excellence within Genworth's Long Term Care business segment.  Oversaw all aspects of technology appraisals and implementations.  Responsible for the coordination of all telecommunications and call routing requirements.
  • Responsible for coordinating and conducting Six Sigma training workshops, and preparing Green Belt certification instructional materials.
  • Successfully mentored six fellow associates to GE Green Belt certification
  • Project Leader for several strategic initiatives in the Long Term Care business segment, including integration of multiple underwriter requirement vendors and transition of pivotal externally-managed proprietary information to Genworth's technology platforms.

Telecommunications Project Manager (5/00 - 3/03)

  • Responsible for the implementation and maintenance of  eight  Interactive Voice Response (IVR) applications which combined field over 100,000 calls per month from a user base of over 2MM policyholders.
  • Oversee planning and development of call vectoring strategies for the IVR platform and work directly with Telecommunications personnel to implement such strategies.
  • Responsible for creation of IVR project plans including resource allocation, cost-benefit analysis, and return-on-investment considerations, as well as management of outsourcing arrangements with VAR's to provide consulting on an -as-needed basis.
  • Led successful implementation of a  site-wide, web-based call accounting system which provides comprehensive inbound and outbound call data for all associates.

 Database Administrator  (10/97 - 5/00)

  • Serve as Database Administrator for all SQL Server 6.5 and 7.0-based applications.   Also serve as backup administrator for Oracle 7.3 (NT)-based applications.
  • Provided four development teams with data modeling and design expertise for creation of mission-critical applications across the enterprise.
  • Managed seven production databases that are accessed across four business sites serving approximately 5000 users.

 Senior Programmer/Analyst  (12/95 - 10/97)

  • Lead programmer for C++ applications to gather stream data collected from an Advantis computer network and format it for use in company client/server applications. This facilitated the need for company general agents to be able to send insurance application data electronically and speed up turnaround times for the approval of such applications.
  • Source code administrator. Utilized PVCS SCM tools to manage enterprise-wide client-server source code. Responsible for administering all aspects including security, configuration and standards enforcement.
  • Act as liaison for several outside vendors to define system requirements and prepare functional specifications for outsourcing work.
Central Virginia Community College - Lynchburg, Va.: Jan 1997 – Present

         Adjunct Professor of Information Systems Technology         
         Instruction in the following skill areas:
               -  Database management/database design
               - Web page design/Web site management
               - Internet/World Wide Web utilization
               - Office 97/2000/XP/2003 suite components
               - BASIC language programming
               - Basics of Project Management

BWX Technologies - Lynchburg, Va.: May 1989 - Dec 1995

         Programmer/Analyst

  • Lead programmer for VAX/VMS COBOL-based shop floor data collection system.
  • Designed, programmed and acted as DBA for a system utilizing an RDB relational database acting as a focal point for an entire automated factory floor environment. Developed software which was responsible for tracking all tiers of the product, releasing each tier for use at the next stage of the life cycle, performing complex mathematical algorithms for assembly of the product, and providing statistical reporting capabilities for engineers involved in the process.
  • Regularly performed maintenance on personal computer hardware in NOVELL LAN environment; configured network adapter cards, barcode and slot readers, replaced and upgraded hard disk controllers and disk drives, and changed memory configurations.
  • Acted as user interface for Human Resources department, specializing in defining requirements and designing applications for specific HR-related functions (i.e. training, re-qualifications, personnel profiles.
  • Designed and programmed plant-wide Safety Access Control System which utilized HR training data maintained on a NOVELL LAN and merged with security information residing on a VAX 4700 cluster to allow or deny access to controlled areas in the plant per Nuclear Regulatory Commission requirements.
PERSONAL INTERESTS:
  • Cubmaster for Pack 48, Lynchburg VA
  • Serve on Board of Directors for Junior Achievement of Lynchburg, head of IT Executive Committee